Wellbeing Counselling Directory
WSU Support
Services

As a Western Sydney University community member, please see below for a list of support services available at WSU. These services are free and confidential for you to use. Booking an appointment is easy, click the links below to find out more and to get in contact with our friendly admin team.

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The Counselling Service is a team of qualified social workers and psychologists who provide free, confidential counselling services as early as possible before studies are affected.
Free Counselling Service for telephone or Zoom sessions can be made by telephoning
1300 668 370 (option 5).
If you've wanted to talk to a counsellor but were uncomfortable making an appointment, feel free to use our online eCounselling service that allows you to ask questions from the comfort and privacy of your own computer.
You can send an email to counselling@westernsydney.edu.au with your question as a great first step to getting the information and support you need.
Our office hours are Monday to Friday 9.00am - 4:30pm.
Find out more about the Counselling Service

The Student Welfare Service provide support and referrals for students experiencing financial hardship and accommodation issues. They can also help students to understand university applications and processes and assist with student advocacy needs.
The Welfare team provide tailored support to student carers, international students, and Asylum Seeker Scholarship holders.
Book an appointment with one of our friendly Welfare Officers via welfareservice@westernsydney.edu.au or
call 1300 668 370 (option 5).
Find out more about the Student Welfare Service

The Disability Service is a team of professional Disability Advisors and trained educational support staff that provide support and assistance to future and current students with disabilities and chronic health conditions to help them reach their full academic potential. Services are available over the telephone, on Zoom or via email at disability@westernsydney.edu.au. To speak with a Disability Advisor or to make an appointment complete the
Wellbeing Services Enquiry form
via WesternNow, or you can call
1300 668 370 (option 5).
Our office hours are Monday to Friday 9.00am - 4:30pm.
Find out more about the Disability Service

Everyone has a right to feel safe. Western's Respectful Relationships program aims to prevent sexual harm in our community.
We support you. There is no wrong door when it comes to seeking support or reporting sexual harm.
Support options here
Report options here
Our Website
Email us on respectnowalways@westernsydney.edu.au

Campus Safety and Security is a full service security team responsible for the safety and security of all
students, staff and visitors. We are also responsible for ensuring the security and accessibility
of all campus buildings and facilities. Call the 24 hour security hotline on 1300 737 003
or call 2300 from any fixed internal phone on campus if you have immediate concerns for your personal safety.
Find out more about campus security

The Mental Health and Wellbeing site offers a number of resources which may help you maintain positive mental health and wellbeing.
You may also use them if you are concerned about mental health changes for yourself, a family member, friend or colleague.
You will also find details of training which is available to staff and students to support others.
Find out more about mental health and wellbeing

The Complaints Management and Resolution team works within the Complaint Handling and Resolution Policy explains how Western Sydney University deals with all types of complaints from staff, students and the public.
It covers complaints about unfair and/or disrespectful actions or decisions, as well as complaints about bullying, discrimination, harassment, sexual harassment, vilification and victimisation.
Please contact us on
(02) 9678 7900
between 9.00am and 5:00pm or send an email to complaints@westernsydney.edu.au

Whether it is through bridging programs, workshops on public speaking and time management, or Peer Assisted Study Sessions (PASS) - these and many more support services are there to make your transition to University as smooth as possible.
For general enquiries, call us on
1300 897 669
or email us on study@westernsydney.edu.au.
Find out more about Academic Support

The Badanami Centre for Indigenous Education, provides a supportive and culturally appropriate learning environment that caters to the needs of our Aboriginal and Torres Strait Islander Students.
for specific course enquiries and student support.
Contact us or find a centre
for specific course enquiries and student support. Find out more about the Badanami Centre for Indigenous Education

There's a range of support available to our International students. From finding somewhere to live, finding out about your visa conditions or how you can find work in Australia, there's help available.
Find out more about International student support

The Student Legal Services (SLS) is a legal advice and referral service for current students and provides advice in the following areas of law: tenancy, debt/credit issues, minor crimes, consumer rights, motor vehicle accidents, traffic offences, employment law.
If you would like legal help please call the Student Legal Service on
02 9685 4788
or email the completed SLS Request For Help form to studentlegalservices@westernsydney.edu.au.
The Student Legal Service is staffed 2 days per week. We will try to contact you within 3 business days of receiving your call or email.
Find out more about the Student Legal Services.

Careers provides students, recent graduates, employers and staff with a range of services and resources to help with career education.
CareerHub
is your gateway to Careers' services where you can search for jobs, book in to career events and access career information all in one place. " For general enquiries, call us on
(02) 4736 0424
or email us on careers@westernsydney.edu.au
Have a career-related question?
Our experienced Careers Consultants are here to help you formulate your strategic career path respective to your current studies.
Ask them a question through CareerHub
or
book into one of our World of Work workshops
and ask anything career-related on Mondays, Wednesdays and Fridays from 12pm.
Find out more about Careers

Student Services Hub is the first point of contact for enquiries and advice relating to your study and matters specific to International students, providing general advice and referrals on things like enrolment and fees, exams and results, graduation, lodging a form or help with lodging an eForm.
You can visit one of the Student Services Hub on your campus or contact Student info line by phone on
1300 668 370
or if calling from an International location
+61 2 9852 5656
and follow the prompts to be directed to the right person. We operate Monday-Friday, 9am-4:30pm, and are closed on public holidays. Hours are extended during exam periods to match exam timetables.
Find out more about Student Services Hub

Western Sydney University considers this an important part of our social and civic responsibilities as a university and strives to contribute to tackling inequalities and promoting wellbeing within our own institution, the Greater Western Sydney region, nationally and internationally.
Equity and Diversity’s role is to help the University build a culture of respect and inclusion and prevent and respond to discrimination, harassment and bullying. We do this by advising the University community, leaders, students and staff on equity and diversity issues, practices, policy and strategy.
Our team also provides programs, training and resources which promote equal opportunity and inclusion of students and staff from groups traditionally less represented in higher education settings, including for example:
• people from culturally and linguistically diverse backgrounds,
• sexuality and gender diverse backgrounds,
• women,
• people with disability, and
• those with carer and/or family responsibilities.
For more information on issues of equity and diversity at the University, select the relevant tab above or contact the Equity and Diversity team.
Equity and Diversity is located in Building K7.G.13 on the Hawkesbury Campus. Phone: 02 9678 7374
For individual staff, please see our contact us page.

The Ally Network is a group of students and staff across the University who are committed to creating an inclusive and respectful culture at the University for lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) community members. Ally network members (Allies) are not necessarily experts on matters relating to sexual identity or gender but are understanding of the reasons why many LGBTIQ people are fearful of being harassed or discriminated against.
Allies have participated in training, are involved in the ongoing activities of the Ally Network and are available to provide help and support to LGBTIQ students and staff.The University has more than 200 staff and student Allies who are LGBTIQ aware and friendly, endorsed by the University to provide LGBTIQ related information and support.
Please see our list of Allies for individual contact details.