Wellbeing Counselling Directory

EAPA Scheme Lifeline Macarthur

If you're having difficulty paying your current household energy bill because of a short-term financial crisis or emergency, such as unexpected medical bills, or reduced income due to COVID-19, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers. Customers seeking assistance should contact a provider to make an appointment for an assessment.

Services: Financial and Food Support

Nearest Campus: Parramatta

Address: Suite 502, Level 5, 128 Marsden Street, Parramatta, 2150, NSW

Contact Number: 02 4645 7200

Email:

Website: https://www.service.nsw.gov.au/transaction/energy-accounts-payment-assistance-eapa-scheme

Opening Hours: Monday-Thursday 8:30am-4:30am Friday 8:30am-4pm

Referral Eligibility: You must have an electricity or natural gas account for a NSW residential address (primary place of residence), be the account holder, be experiencing a short-term financial crisis or emergency that has impacted your ability to pay your current residential energy bill.

Fees: Free service

Services: Call the contact number provided to see if you can attend an appointment in person. Telephone assessment currently not provided. Customers can also apply via Service NSW to be assessed by the NSW Government EAPA Assessment Team.